Shipping Policy
Ship times are estimates only and cannot be guaranteed. Weather conditions, peak shopping seasons, and statutory holidays may also cause delays in the production and/or delivery of your order. Business days are Monday through Friday; Holidays, Saturday and Sunday are not included in business/shipping days. Currently, orders are taking longer than normal production time due to volume decreased capacity due to COVID-19 safety measures.
Production Time
We take about 6-10 business days to create our metal prints. Then you should add shipping times on top of that. Your business is important to us, and we make every effort to process your order as quickly as we can.
Shipping Options
We ship with all major carriers (UPS, FedEx, USPS, DHL, etc). On average, the delivery time is about 6 business days to get delivered, but it can vary a bit per country. So from order to delivery, which is including production time, you could be looking at receiving your orders in average of 12 to 16 business days.
Tracking Your Order
All shipments include a tracking number which will be communicated to you in the shipping confirmation email.
Please always double check your address before confirming your order. We cannot be held responsible for any shipping delay, delivery issues or lost package resulting from an incorrect or incomplete address.
Alternatively, you can track your order using our Order Tracking page.
The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer should check his mailbox, contact his nearest post office and inquire with his neighbors. Unfortunately we cannot help locate a package that is shown as delivered.
We are not liable or responsible for loss or damage incurred by the carrier or upon delivery. Because we include tracking on all packages, we are unable to offer refunds or replacements for lost packages. Inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier. We apologize for any inconvenience.
