Refund and Returns Policy
Returns
Any returns or problems that occur because of an error on our part will be handled at our expense. If you would like to exchange or return a product without any defect or due to a wrong item being ordered would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
Return Shipping
Buyer is responsible for paying the shipping costs of a returned item which are non-refundable. The return address can be find in the Packing Slip, and is based on where your package was shipped. Once the return package reaches our facility, we’ll notify you via email. Based on the reason for the return, we’ll decide what the next steps should be.
Return/Refund Policy
We will gladly accept returns for misprinted, damaged or defective orders if we are notified within 14 days of delivery. Please inspect your order upon receipt for damage and accuracy. Return shipments must be postmarked within 14 days of receipt to be eligible for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It MUST also be in the original packaging with all tags attached.
Once your return is received, we will send you an email to notify you that we have received your returned item and issue a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and credit card companies normally take a few days to clear a transaction so please be patient if the refund does not show automatically.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven’t registered an account on therebelorigin.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Customer Return
It is advisable to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for wrong item, as well as size exchanges are not acceptable. So, you would need to place a new order at your expense for a product in another size.
Notification for EU Consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. The supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore, The Rebel Origin reserves rights to refuse returns at its sole discretion. This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
